assignee?

AssignChannelAssigneeRequest | undefined

(Optional) A user that should be assigned to the channel. If service was specified than this field can be optional.

channelId

string

service?

AssignChannelServiceRequest | undefined

(Optional) Service information to assign to. If service is not empty than addAgentFromService option could be used.

silent?

boolean | undefined

(Optional) True to not send a system message that channel was assigned to specific service or user. Default - false.

userId?

string | undefined

(Optional) The unique identifier of the user when a service token is used.

variant?

AssignChannelVariant | undefined

(Optional) Indicates when agents from specified service should be added or removed from the conversation. Default is ADAPTIVE. This is applicable only if the service is included in the request.