call_completed

Example

{
  "id": "it_w000001_1721833634.195",
  "pbx": "000000000001",
  "company": "it_w000001",
  "time": 1721836787753,
  "type": "call:completed",
  "integrationId": "s95eum",
  "data": {
    "id": "it_w000001_1721833634.195",
    "pbx": "000000000001",
    "time": 1721836787590,
    "company": "it_w000001",
    "licenses": [
      "x-bees"
    ],
    "type": "call",
    "flows": [
      {
        "flowIndex": 0,
        "startTime": 1721836405153,
        "endTime": 1721836427828,
        "duration": 22675,
        "connectTime": 5084,
        "talkTime": 9033,
        "waitTime": 8558,
        "holdTime": 0,
        "queueTime": 0,
        "caller": {
          "type": "LOCAL",
          "phone": "230",
          "name": "John Doe",
          "email": "johndoe@example.com",
          "userId": "3216286",
          "userExtension": "230",
          "userDepartment": "Sales",
          "groupId": "1238467",
          "groupName": "Gamma",
          "userAgent": "x-bees Web 1.76.0.999999 76c54617-c30a-4410-acd0-8d4657344284",
          "userDevice": "XBEES_WEB",
          "role": "AGENT",
          "license": "premium"
        },
        "callee": {
          "type": "REMOTE",
          "phone": "+15955555123",
          "name": "+15955555123",
          "role": "CLIENT"
        },
        "serviceNumber": "230",
        "destination": "+15955555123",
        "direction": "OUTBOUND",
        "trunkName": "SIPTRUNK",
        "trunkDirection": "outgoing",
        "tags": [
          "External"
        ],
        "remotePhone": "+15955555123",
        "callStatus": "COMPLETED"
      }
    ],
    "endCause": "16",
    "endCauseStr": "Normal Clearing",
    "endBy": "CALLER",
    "totalConnectTime": 5084,
    "totalTalkTime": 368660,
    "totalWaitTime": 8559,
    "totalHoldTime": 0,
    "totalQueueTime": 0,
    "complete": true
  }
}