call_live_progress

Example

{
  "id": "it_w000001_1721984075.0",
  "pbx": "000000000001",
  "company": "it_w000001",
  "time": 1721984076400,
  "type": "call:live:progress",
  "integrationId": "pa67xt",
  "data": {
    "id": "it_w119417_1721984075.0",
    "pbx": "000000000001",
    "time": 1721984076338,
    "company": "it_w000001",
    "licenses": [
      "x-bees"
    ],
    "event": "call",
    "eventTrigger": "call.start",
    "start": "2024-07-26T08:54:36.337Z",
    "flows": [
      {
        "flowIndex": 0,
        "duration": 0,
        "connectTime": 0,
        "talkTime": 0,
        "waitTime": 0,
        "holdTime": 0,
        "queueTime": 0,
        "caller": {
          "type": "LOCAL",
          "phone": "230",
          "name": "John Doe",
          "email": "johndoe@example.com",
          "userId": "1236286",
          "userExtension": "230",
          "userDepartment": "Sales",
          "groupId": "1238467",
          "groupName": "Gamma",
          "userAgent": "x-bees Web 1.76.0.1000420 76c54617-c30a-4410-acd0-8d4657344284",
          "userDevice": "XBEES_WEB",
          "role": "AGENT",
          "license": "premium"
        },
        "destination": "+159255512345",
        "direction": "INTERNAL",
        "remotePhone": "+159255512345",
        "status": "HOLD"
      }
    ]
  }
}

Example

{
  "id": "it_w000001_1721914831.368",
  "pbx": "000000000001",
  "company": "it_w000001",
  "time": 1721914832032,
  "type": "call:live:progress",
  "integrationId": "pa67xt",
  "data": {
    "id": "it_w000001_1721914831.368",
    "pbx": "000000000001",
    "time": 1721914831953,
    "company": "it_w000001",
    "licenses": [
      "x-bees"
    ],
    "event": "call",
    "eventTrigger": "call.update",
    "start": "2024-07-25T13:40:31.753Z",
    "flows": [
      {
        "flowIndex": 0,
        "duration": 0,
        "connectTime": 0,
        "talkTime": 0,
        "waitTime": 252,
        "holdTime": 0,
        "queueTime": 0,
        "caller": {
          "type": "LOCAL",
          "phone": "230",
          "name": "John Doe",
          "email": "johndoe@example.com",
          "userId": "1236286",
          "userExtension": "230",
          "userDepartment": "Sales",
          "groupId": "1238467",
          "groupName": "Gamma",
          "userAgent": "x-bees Web 1.75.0.990867 21f92f6c-91fb-4a85-8fd9-2671a769f290",
          "userDevice": "XBEES_WEB",
          "role": "AGENT",
          "license": "premium"
        },
        "destination": "+159255512345",
        "direction": "INTERNAL",
        "trunkName": "SIPTRUNK",
        "trunkDirection": "outgoing",
        "tags": [
          "External"
        ],
        "remotePhone": "+159255512345",
        "status": "CONNECTING",
        "statusChangeDate": "2024-07-25T13:40:31.953Z"
      }
    ]
  }
}

Example

{
  "id": "it_w000001_1721914831.368",
  "pbx": "000000000001",
  "company": "it_w000001",
  "time": 1721914834620,
  "type": "call:live:progress",
  "integrationId": "pa67xt",
  "data": {
    "id": "it_w000001_1721914831.368",
    "pbx": "000000000001",
    "time": 1721914834555,
    "company": "it_w000001",
    "licenses": [
      "x-bees"
    ],
    "event": "call",
    "eventTrigger": "call.transcription",
    "start": "2024-07-25T13:40:31.753Z",
    "flows": [
      {
        "flowIndex": 0,
        "duration": 0,
        "connectTime": 324,
        "talkTime": 0,
        "waitTime": 252,
        "caller": {
          "type": "LOCAL",
          "phone": "230",
          "name": "John Doe",
          "email": "johndoe@example.com",
          "userId": "1236286",
          "userExtension": "230",
          "userDepartment": "Sales",
          "groupId": "1238467",
          "groupName": "Gamma",
          "userAgent": "x-bees Web 1.75.0.990867 21f92f6c-91fb-4a85-8fd9-2671a769f290",
          "userDevice": "XBEES_WEB",
          "role": "AGENT",
          "license": "premium"
        },
        "callee": {
          "type": "REMOTE",
          "phone": "+159255512345",
          "name": "+159255512345",
          "role": "CLIENT"
        },
        "destination": "+159255512345",
        "direction": "OUTBOUND",
        "trunkName": "SIPTRUNK",
        "trunkDirection": "outgoing",
        "tags": [
          "External"
        ],
        "recordings": [
          "2024.07.25-15.40.31-230-+159255512345[pbx]-3644f-0.wav"
        ],
        "recordingsData": [
          {
            "fileName": "2024.07.25-15.40.31-230-+159255512345[pbx]-3644f-0.wav",
            "start": 1721914832404,
            "end": 0,
            "owner": "SYSTEM"
          }
        ],
        "remotePhone": "+159255512345",
        "transcriptionStatus": "AVAILABLE",
        "transcriptionLanguage": "en-GB",
        "status": "TALKING",
        "statusChangeDate": "2024-07-25T13:40:32.253Z"
      }
    ]
  }
}