chat_live_progress

Example

{
  "id": "group:demo1234-5678-9101-1121-314151617181",
  "company": "demo_company_12345",
  "time": 1719844427379,
  "type": "chat:live:progress",
  "integrationId": "demo_integration_05",
  "data": {
    "id": "group:demo1234-5678-9101-1121-314151617181",
    "time": 1719844427260,
    "company": "demo_company_12345",
    "event": "chat",
    "start": "2024-07-01T14:33:47.260Z",
    "channelId": "demo_channel_005",
    "channelType": "group",
    "subject": "Demo New Subject",
    "participants": [
      {
        "id": "demo_participant_01",
        "name": "Alice Johnson",
        "email": "alice.johnson@example.com",
        "company": "demo_company_12345",
        "pbxDomain": "example.com",
        "pbxPort": "443",
        "pbxExtension": "1003",
        "pbxSerial": "demo_serial_003",
        "pbxUserId": "user_003",
        "createdAt": "2022-05-23T12:38:10.574336Z",
        "updatedAt": "2024-06-29T10:09:39.101619Z",
        "type": "LOCAL",
        "role": "AGENT"
      }
    ],
    "agents": [
      {
        "id": "demo_agent_01",
        "name": "John Doe",
        "email": "john.doe@example.com",
        "picture": "https://example.com/avatar1.png",
        "company": "demo_company_12345",
        "pbxExtension": "1001",
        "pbxSerial": "demo_serial_001",
        "pbxUserId": "user_001",
        "createdAt": "2022-12-27T22:58:32.370401Z",
        "updatedAt": "2022-12-27T22:58:32.370401Z",
        "bot": false
      },
      {
        "id": "demo_agent_02",
        "name": "Alice Johnson",
        "email": "alice.johnson@example.com",
        "company": "demo_company_12345",
        "pbxDomain": "example.com",
        "pbxPort": "443",
        "pbxExtension": "1003",
        "pbxSerial": "demo_serial_003",
        "pbxUserId": "user_003",
        "createdAt": "2022-05-23T12:38:10.574336Z",
        "updatedAt": "2024-06-29T10:09:39.101619Z",
        "bot": false,
        "locale": "en",
        "timeZone": "Europe/Berlin"
      }
    ],
    "agentsCount": 2,
    "customers": [
      {
        "id": "demo_customer_01",
        "email": "john.travolta@example.com",
        "createdAt": "2022-12-27T19:00:22.677386Z",
        "updatedAt": "2022-12-27T19:00:22.677386Z",
        "bot": false
      }
    ],
    "customersCount": 1,
    "tags": [],
    "direction": "OUTBOUND",
    "status": "WAITFIRSTREPLY"
  }
}