interruptions?

number | undefined

(Optional) Number of times the agent interrupted another participant during the conversation.

longestCustomerStory?

number | undefined

(Optional) Duration in seconds of another participant’s longest uninterrupted story or response.

longestMonologue?

number | undefined

(Optional) Duration in seconds of the agent's longest uninterrupted monologue.

patience?

number | undefined

(Optional) Average time in seconds the agent waited after another participant finished speaking before responding.

talkRatio?

number | undefined

(Optional) Percentage of the call duration during which the agent was speaking.

wordsPerMinute?

number | undefined

(Optional) Average words per minute spoken by the agent during their speaking time.