attachment?

string

(Optional)

attachmentDestinations?

(CallFlowAttachmentDestination)[]

(Optional)

attachmentType?

CallFlowAttachmentType

(Optional)

callee?

CallParticipant

(Optional)

calleeMos?

string

(Optional)

caller?

CallParticipant

(Optional)

callerMos?

string

(Optional)

callStatus?

ConversationStatus

(Optional)

connectTime?

number

(Optional) Duration when the called party's phone rang (Ring Time in UI)

destination?

string

(Optional)

direction?

CallDirection

(Optional)

duration

number

Total duration = connectTime + waitTime + queueTime + talkTime + holdTime

endTime

number

flags?

(string)[]

(Optional)

flowIndex

number

holdTime?

number

(Optional) Duration the call was on hold after being answered

mergeWith?

string

(Optional)

queueId?

string

(Optional)

queueName?

string

(Optional)

queueTime?

number

(Optional) Duration of call waiting in queue

recordings?

(string)[]

(Optional)

recordingsData?

(RecordingsData)[]

(Optional)

remotePhone?

string

(Optional)

remotePhoneCountryCode?

number

(Optional)

remotePhoneCountryCodeStr?

string

(Optional)

remotePhoneLocation?

string

(Optional)

service?

string

(Optional)

serviceNumber?

string

(Optional)

splitReason?

string

(Optional)

splitTransferType?

string

(Optional)

startTime

number

tags?

(string)[]

(Optional)

talkTime?

number

(Optional) Duration of conversation from the moment the call is answered until it ends, excluding hold time

transcriptionLanguage?

string

(Optional)

transcriptionStatus?

CallFlowTranscriptionStatus

(Optional)

trunkDirection?

string

(Optional)

trunkName?

string

(Optional)

waitTime?

number

(Optional) Duration spent on IVR, dialplan applications, playback, etc. before the call is answered

xhoppersConfId?

string

(Optional)