channel

Channel

chatId?

string | undefined

(Optional) A unique identifier that distinguishes each chat session within a channel.

company

string

direction

ChatDirection

duration

number

endTime

number

id?

string | undefined

(Optional) A unique chat channel identifier, distinguish each chat channel across different types.

participants

(ChatParticipant)[]

pbx?

string | undefined

(Optional)

service?

string | undefined

(Optional)

serviceTitle?

string | undefined

(Optional)

startTime

number

status?

ChatStatus | undefined

(Optional)

subject?

string | undefined

(Optional)

tags?

(ChatTag)[] | undefined

(Optional)

time

number

type

RecordType

waitTime?

number | undefined

(Optional)