Skip to main content

Overview

Voice Bots are powerful tools that can improve communication and efficiency in your organization. By adding them to your Wildix ecosystem, you can offer better service to customers and support your team with automated, voice-based assistance. They leverage cutting-edge technologies in speech recognition, natural language processing, and artificial intelligence to provide seamless and engaging user experiences.

How Voice Bots Work​

Voice Bots follow these steps to interact with users:

  1. Listening to the User: The bot hears the user's voice input through a phone call or microphone.
  2. Converting Speech to Text: It turns the spoken words into written text using Speech-to-Text (STT) technology.
  3. Understanding the Message: The bot analyzes the text to figure out what the user wants.
  4. Preparing a Response: It creates a suitable reply based on the user's request.
  5. Converting Text to Speech: The bot changes the text reply back into spoken words using Text-to-Speech (TTS) technology.
  6. Speaking Back to the User: It plays the audio response to the user, continuing the conversation.

Use Cases​

Voice Bots can be used in many ways across different industries. Here are some examples:

  • Customer Service: Answer common questions, provide account information, or help with troubleshooting over the phone.
  • Call Center Efficiency: Handle routine calls to reduce wait times, allowing human agents to focus on more complex issues.
  • Appointment Scheduling: Let patients or clients book, change, or cancel appointments without waiting.
  • Language Support: Communicate with customers in multiple languages to serve a diverse audience.
  • Shopping Help: Assist customers in finding products, checking availability, or making recommendations based on their interests.
  • Order Processing and Tracking: Help customers place orders and provide updates on delivery status.
  • Banking Assistance: Provide information on bank accounts, loans, or interest rates interactively.
  • Healthcare Information: Give medication reminders, or care instructions.
  • Collecting Feedback: Gather customer reviews or feedback through voice interactions to improve services.

Benefits​

  • Always Available: Voice Bots can assist users at any time, day or night.
  • Cost-Effective: Reduce the need for large customer service teams by automating routine inquiries.
  • Better User Experience: Provide quick and accurate responses, making customers happier.
  • Handles More Calls: Easily manage more phone calls without affecting quality.