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Dialogflow

Dialogflow CX is a versatile AI platform by Google designed for creating chat and voice bots. It’s great at handling natural language and managing conversations, even when they get a bit complicated. This makes it a good option for automating customer interactions, handling queries, and smoothly passing customers to human agents when needed.

Transfer​

The handover functionality allows the Voice Bot to transfer the call to specific dialplan and extension. This feature is useful when the Voice Bot encounters a query it cannot handle or when the user requests human assistance.

Live agent handoff
{
  "context": "users",
  "extension": "500"
}

Live agent handoff

Hangup​

The hangup functionality allows the Voice Bot to end the call. This feature is useful when the Voice Bot consider that the conversations has ended or similar cases. The call will be ended if Dialogflow session will be terminated or user end the call by his end. TO end the call you can transition the flow to "End Session" page.

info

If voice bot reply with some message, the hangup will be executed after the playback of the message.

Hangup