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OpenAI Assistant

Integrating OpenAI Assistant with x-bees enables the creation and deployment of OpenAI assistant's within the x-bees platform. These chatbots can be utilized in various ways, including embedding them in the Kite widget or accessing them through the x-bees application.

Use Cases​

  • Customer Support: Provide instant answers to customer queries, reducing response times and enhancing user satisfaction.
  • Lead Generation: Engage potential customers by offering assistance and capturing leads through interactive conversations.
  • Feedback Collection: Collect user feedback directly through the chatbot, allowing for continuous improvement of your services.
  • Internal Support: Employees can use chatbots to get quick answers to common questions, streamlining internal processes.
  • Service Requests: Users can submit service requests or inquiries directly through the chatbot, ensuring efficient handling and tracking.
  • Training and Onboarding: New employees can interact with training bots to learn about company policies, procedures, and tools.

Handover​

The handover functionality allows the chatbot to transfer the conversation to one or multiple human agents. This feature is useful when the chatbot encounters a query it cannot handle or when the user requests human assistance.

Function Definition
{
  "name": "handover",
  "description": "Transfer conversation to a human agent",
  "parameters": {
    "type": "object",
    "properties": {
      "email": {
        "type": "string",
        "description": "Comma-separated list of agent emails",
        "default": "vadim.ruban@wildix.com"
      }
    },
    "required": [
      "email"
    ]
  }
}

Handover to Service​

In addition to handing over conversations to individual agents, the integration supports passing the conversation to a specific service. A service consists of a group of agents configured in Call Groups on the WMS interface.

Function Definition
{
  "name": "handover_to_service",
  "description": "Transfer conversation to a specific service",
  "parameters": {
    "type": "object",
    "properties": {
      "service": {
        "type": "string",
        "description": "ID of the service to transfer the conversation to",
        "default": "1@example.wildixin.com"
      }
    },
    "required": [
      "service"
    ]
  }
}