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Why Integration is Needed

Integration with x-bees is essential for creating a seamless and interactive experience within your frontend application. By embedding your application inside the x-bees conversation info panel, you can harness the full potential of the x-bees contextual data and events.

Key Reasons for Integration:​

  1. Your frontend application can access real-time context from x-bees, such as details about the current contact or conversation. This enables your app to dynamically display relevant information from your database, enriching the user experience and efficiency.

  2. Your app can listen to various events (e.g., conversation updates, contact changes) and respond accordingly, or stays in sync with the ongoing interactions within the platform.

  3. Introduce additional features beyond what x-bees natively offers. Whether it’s providing advanced analytics, custom actions, or specialized workflows, you have the freedom to extend the platform’s capabilities and tailor them to the needs of your users.

Overall, integrating your application with x-bees offers a highly flexible and powerful way to provide a richer and more customized user experience and streamline data access. Integrated applications can dynamically adapt to the user's environment and interactions using x-bees context.

Key Integration Capabilities:​

  1. Contextual Data Display: Your application can display contextual data directly within the x-bees UI. This allows for dynamic content updates based on real-time information, such as the current contact, ongoing conversations or calls. For instance, when viewing a specific contact or conversation, your app can show additional details, such as recent interactions or important notes, at a dedicated location in the x-bees interface.

  2. Live Search Integration: Your integrated app can enhance live search by feeding relevant search results from your external databases, making the search process smoother and more effective.

  3. Contact Information from External Sources: You can display contact names and other important information from your own contact book. This means that when users interact with contacts within x-bees, your integration can enrich their experience by pulling in data from external sources, providing a more complete and contextual view of each contact.

  4. Start Calls and Trigger Actions: The x-bees platform allows your app to initiate actions such as starting calls or sending messages directly from the UI.